Who can use Vodafone Business Support?
Business Support (the “Service”) is provided by Assurant  and is available to all customers on an eligible Vodafone Small Business Plan and customers that select the Service as a chargeable extra separate to their Vodafone contract. All customers must be aged 18 or older. We reserve the right to suspend or remove user’s access to the Service, the grounds on which we can do this are explained below. You agree that the information you provide upon registration for the Service and at all other times will be true, accurate, current and complete.
Seeking legal advice from the right people to support your business can be a daunting task, and even a first conversation with a solicitor can be expensive. But Business Support can help put you in touch with a variety of legal advisors and gives you access to free telephone consultations with them to help you with a range of legal queries.
Business Support partners with Law-Match  to help you find the right advisor for your needs, saving you time and trouble. Once registered you can get access to a free initial consultation with a legal advisor by either filling out the enquiry form on www.businesssupport.vodafone.co.uk or calling our legal helpline on 03330 095 638 (Monday – Friday 9am to 5pm excluding UK Bank Holidays). We’ll then book your free consultation for a date and time that’s best for you or, if a legal advisor is available to speak to you straight away, we can transfer you straight through.
Free consultations are only available on a singular case/topic basis and if
you have already had a free consultation on the legal issue presented your
request for a further free consultation may be rejected; other than this
there are no restrictions on the number of times you can receive the
benefits of Business Support. If you do need further legal advice on your
case you can instruct the legal advisor directly – see section 2.4 below
for further details.
What does Vodafone Business Support provide?
The benefits of the Service include:
· Access legal advisors who are specialists in all facets of commercial and corporate law. This includes but is not limited to:
▪ Employment Law
▪ Corporate Law
▪ Regulatory and Compliance Law
▪ Commercial Contracts
▪ Intellectual Property/Information Technology
▪ Commercial Property
▪ Insolvency and Financial Security
▪ Dispute Resolution
· Access to a free legal helpline for free legal consultation(s) between 9am and 5pm Monday to Friday (excluding UK Bank Holidays).
· A Legal Document Health Check to help make sure you have the right policies, procedures and documents in place for your business.
· Discounted rates of up to 10% on advisor’s fees if you decide to instruct the advisor to act for you after your free consultation.
· Access to a complimentary suite of commercial document templates, for example:
▪ Contract of Sale Cancellation Form
▪ Contract of Employment
▪ Health & Safety Policy
▪ Property Lease Contract
▪ Privacy Notice
▪ Service Agreement
▪ Shareholders Agreement
▪ Terms and Conditions
▪ Will Writing
Please visit www.businesssupport.vodafone.co.uk to see what additional benefits you receive as a Business Support customer.
How to activate Vodafone Business Support
We will automatically register you with Law-Match, so that all you need to do to get up and running is visit businesssupport.vodafone.co.uk, input the phone number of the device which is subject to the eligible Vodafone Small Business Plan (or the plan for which Vodafone Business Support is purchased as a chargeable extra), enter the post code you have given to Vodafone when setting up your plan and then login.
How to use Vodafone Business Support to access legal advisors
Once you have activated the Service, it’s simple to use, all you need to do to obtain legal advice is visit businesssuport.vodafone.co.uk and log-in or call 03330 095 638, Monday to Friday 9.00am to 5.00pm (excluding UK Bank Holidays), fill in the online enquiry form or tell us which area of law you are interested in and ask to speak with a legal advisor.
Whether you complete the online enquiry form or call our helpline, we will arrange an appointment for you to speak with a legal advisor or, if you prefer, to meet with them face to face. When you call our helpline and if an appropriate specialist is available to speak straight away we can arrange for you to speak to them there and then.
Following your initial free telephone consultation, if you choose to instruct the legal advisor, they will send you separate terms of engagement upon which you will engage with them directly, at discounted rates, to provide legal services.
· “Legal Helpline” means the helpline available to you as part of the Service, open 9am to 5pm Monday to Friday excluding UK Bank Holidays
- “Service” means Vodafone Business Support
- “Us” or “We” refers to Assurant
· “Website” means the website which you may access as part of the Service
1. Vodafone Business Support Eligibility
To be eligible for Vodafone Business Support you must:
· Be aged 18 years or older
· Have either:
o An eligible Small Business Plan; or
o Chosen Vodafone Business Support as a chargeable extra.
To find out if you are eligible for the Service you can visit www.vodafone.co.uk/businesssupport or call 191 from your Vodafone phone.
We reserve the right to suspend or remove user’s access to the Service, the grounds on which we can do this are explained below.
2. Scope of the Service and important information about using Vodafone Business Support
2.1 Vodafone Business Support allows you to access the Website and the Legal Helpline which Law-Match provides:
(a) Access to specialist legal advisors
(b) Free initial consultations with a legal advisor to help you decide if they are right for you
(c) Discounts to the legal advisors’ usual charging rates if you decide to instruct the advisor after your initial consultation
(d) Templates of some common business contracts
Important information about using the Service
2.2 Only the legal advisors who have a relationship with Us to provide support as part of the Service can be used as part of the Service, however, you are under no obligation to use any of these legal advisors or to use the Service. There may be other law firms or advisors who may be more appropriate or suitable for you. Our responsibility to you is limited to using reasonable skill and care to select reputable law firms and advisors.
2.3 Please ensure that all information that you provide in the course of the Service is correct, complete, accurate and not misleading and that you provide all relevant facts. It is your responsibility to check that information, content, material or data you have provided, whether via the Website, over the Legal Helpline or to the legal advisor directly, meets these criteria and that the information the law firm holds about you is correct. A failure to provide accurate information, disclose all relevant facts or correct any mistakes or errors in the information the law firm holds about you could invalidate the legal advice provided to you. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on the Website, via the Legal Helpline or directly to a legal advisor is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.
2.4 Following an initial free telephone consultation, if you choose to instruct the legal advisor to advise you, they will send you separate terms of engagement upon which you will engage with them directly to provide legal services. Any advice or assistance which the legal advisor provides to you once you have accepted their terms of engagement will be subject to the terms of engagement you have agreed directly with them and you will be solely liable for any fees resulting from instructing the advisors to act for you.
2.5 You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other person's details, you are confirming to us that you have permission to do so and that they understand how their details will be used.
Important information about using the Website
2.7 You are responsible for all activities that occur under your log-in on the Website. You must notify Us immediately of any unauthorised use of your log-in details.
2.8 None of the material on the Website constitutes personal legal advice, it is for guidance only. Please ensure that you seek legal advice either through accessing legal advisors as part of the Service or independently before you rely on any guidance to check that it is appropriate to your specific circumstances and meets your requirements. All material on the Website is stated as being based on English, Scottish or Northern Irish law (as applicable), please ensure that you review the correct guidance based on the law to apply to your specific situation.
2.9 The download and use of a free legal templates from the Website does not constitute legal advice. Any template will need to be carefully considered and tailored to reflect your business needs and requirements. We make no representation and give no warranty with respect to the suitability of a template to your specific needs. You should seek legal advice before relying on any template.
2.10 All templates are provided as part of the Service and are for your use only, they must not be resold or supplied to any third party. Use of the templates by a third party will constitute an infringement of the intellectual property rights of Law-Match and may be actionable by them against you.
2.11 We will periodically update templates to reflect changes in the law however we cannot guarantee that any template or information guide is completely up to date with the law at the time you use it, each document will be clearly labelled with the date of its last update. The only warranty that we provide is that the document reflected the current law at that date.
3. Fees, cancellation and refunds
3.1 If you have Business Support included in your Vodafone Small Business Plan you won’t need to pay any additional amount for Business Support.
3.2 If you have selected Vodafone Business Support as a chargeable extra, you will need to pay a monthly fee for the Service. The amount of that monthly fee will be explained to you at the time that you select Business Support and will be added to your Vodafone monthly bill. If you have any questions or comments about the fees you are paying for the Services please call Vodafone on 191 from a Vodafone mobile or 0333 3040191 from any other phone.
Cancellation, termination, suspension and refunds
3.3 Where you cancel or terminate your Vodafone Small Business Plan, we will automatically cancel the Service.
3.4 If you have selected Business Support as a chargeable extra you can cancel the Service at any time by notifying Vodafone of your cancellation by logging into your MyVodafone account or call 191 from your Vodafone phone.
3.5 If you cancel your access to the Service will be withdrawn within 72 hours of you notifying Vodafone of your cancellation. If you have chosen Business Support as a chargeable extra you will only be charged a pro-rated daily amount of the monthly fee based on the date of your cancellation.
3.6 We may suspend, terminate, cancel or refuse you access to the Service where:
· Our agreement with Vodafone to make the Service available to its customers ends, provided that We give you at least 30 days’ notice of the cancellation;
· We believe it is necessary to ensure the safety and security of your personal information or that of other customers using Business Support;
· We believe it is necessary to prevent a crime or fraud, or where required by law; or
3.7 We will also suspend access to the Website from time to time to allow Us to conduct regular maintenance.
3.9 When your Business Support is cancelled or terminated we will send you confirmation of the cancellation/termination within 72 hours by SMS or e-mail.
4. Limitation of Liability
4.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties, whether express or implied, in relation to either the Website or its use. You acknowledge that We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
(a) any costs incurred with Vodafone for using the Website or calling the Legal Helpline including downloading any information that populates the Website;
(b) any indirect, special, punitive, exemplary or consequential losses or damages of whatever kind arising out of your use or access to the Website, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise;
(c) any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile device as a result of the use of the Website; or
(d) any failure to perform Our obligations hereunder where such failure results from any cause beyond Our reasonable control including, without limitation, mechanical, electronic or communications failure or degradation
(e) any loss or damage you may suffer or incur in connection with any service you obtain after using the Website and instructing a legal advisor directly or for any acts, omissions, errors or defaults of any law firm in connection with that service. These services are not provided by Us but are instead provided by third parties over whom We do not have control. It is your responsibility to satisfy yourself that you wish to obtain any service before doing so.
4.4 Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used the Website do not represent Our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by Us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions, advice or assistance. You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.
4.5 We do not warrant that the Service or any materials on the Website will meet all of your requirements or be uninterrupted, timely, secure or error free. Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and you are solely responsible for any damage to your device or corruption or loss of data that results from the download of any such material.
4.6 We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with the use of the template save that we shall use reasonable skill and care to ensure that all templates and information guides reflect the current state of the relevant law as at the date stated on them.
6. How we will contact you
You agree that all communications between you and Us will be conducted electronically, this includes all notices, reports, documents, disclosures or other information that We have required to provide to you by law or as is reasonably necessary to provide the Service. We may provide communications to you by one or more of the following methods: (1) via e-mail; (2) via the Website; (3) via SMS or MMS; or (4) any other method to the extent permissible by law.
7. Making an Enquiry or Complaint
7.1 We will always be fair and reasonable. Should there ever be an occasion when you feel that We have not provided you with a satisfactory level of service, We would like you to inform us so that We can do our best to solve the problem.
7.2 We always do Our best to deal with any query promptly. You can email us at firstname.lastname@example.org .
7.3 We will attempt to resolve your query immediately. If this is not possible, We promise to acknowledge your query within 5 working days of receiving it. In the unlikely event that your query has not been resolved within 4 weeks of Our receiving it, We will write and let you know the reasons why, and what further action We will take.
7.4 Once We have resolved your query, We will confirm our response in writing by email. If you are not satisfied with our decision, please contact the Customer Relations Manager at the above address.
7.5 If your complaint relates to the service you have received from a legal advisor after you have instructed them to act on your behalf and engaged them directly, you should direct your complaint to the firm to be dealt with in accordance with the terms of your engagement with them including their complaints handling procedures. Although these complaints will be dealt with directly by the relevant law firm, it is important to Us to monitor the quality of the legal advisors who we use as part of the Service so we would like to know if you are unhappy with the firm.
8. Third Party Rights
9.2 A waiver by Us of any default will not constitute a waiver of any subsequent default.
11. Entire Agreement
12. Law and Jurisdiction
13. Data Protection
How we handle your personal information
Assurant, with mailing address of Emerald Buildings, Westmere Drive, Crewe, CW1 6UN, is committed to preserving the privacy of our customers. Please read the following privacy notice to understand how we, as a data controller, collect, use and protect the personal information that you provide to us for purposes of providing the Service to you. To view the full Vodafone Business Support Privacy Notice, please visit businesssupport.vodafone.co.uk
Personal information that we collect from and about you
We collect and use the following personal information from you as part of providing this Service to you:
§ Name and contact details (e.g., postal address, post code, telephone number, mobile number, email address);
§ Records of any correspondence regarding any specific enquiry; and
§ Feedback that you provide on the Service (including through customer experience surveys).
You can choose whether or not you provide this information to us, but if you decide not to do so, we will be unable to provide the Service.
This information is intended to be used by us for the following purposes:
§ For statistical analysis, customer experience surveys (where permitted and in compliance with applicable laws), performing internal administrative functions, handling customer enquiries, managing customer relationships and evaluating the appropriateness of the Service and its benefits. We use your information for these purposes where necessary for pursuit of our legitimate interests (monitoring and improving our offerings and our customer experience and administering our internal processes).
§ Anti-money laundering, anti-terrorism efforts and sanctions screening. We use your information for these purposes where necessary for compliance with our legal obligations.
Your personal information will be disclosed to Assurant and to any other entity or service provider contractually obligated to us or Assurant for the purpose of performing tasks that directly relate to the above-described purposes.
Your personal information will also be disclosed to public bodies and organisations in order to satisfy our legal obligations, where required.
Where we send your personal information
Your personal information will be processed within the European Economic Area (“EEA”).
How long we keep your personal information
Your personal information will be retained as long as necessary for the performance of the Service and for as long as required or permitted by applicable law or regulation. Where we process personal information in connection with performing the Service, we keep data for 6 years from your last interaction with us.
How and why we will contact you
We may contact you by post, mobile phone, text, or email to provide the Service, obtain your views on the Services and to let you know about important changes to the Service which we are providing or to ask you to complete a customer satisfaction survey. Any information that you provide to us in response to these communications will not be used or disclosed other than in accordance with this privacy notice, or without your permission, unless required by law. If you would prefer us not to contact you to obtain your views and feedback on the Service or you change your mind in the future and would like us to stop contacting you for this purpose, you can request this at any time by calling us or in writing to: Lifestyle Services Group Limited, PO Box 98, Blyth, NE24 9DL.
Pursuant to the Data Protection Act 2018, you have a right of notice, access, data portability, rectification, restriction of processing, erasure of the information we hold about you, as well as an objection right which you may exercise at any time by sending your request in writing to: Lifestyle Services Group Limited, Data Protection Officer, PO Box 98, Blyth, NE24 9DL , or by sending an email to email@example.com
Please note that the exercise of such rights is not absolute and is subject to the limitations provided by applicable law.
You may address a complaint or question concerning the processing of your personal information at the above-mentioned contact details. You may also lodge a complaint with your local data protection authority, which in the UK is the Information Commissioner’s Office, in the country where you live, work, or where you consider the problem has occurred.
 Lifestyle Services Group Limited t/a Assurant (Company registration number 5114385) whose principal office is Emerald Buildings, Westmere Drive, Crewe, CW1 6UN
 Law-Match is the trading name of The Legal Marketing Innovation Company a company registered in England (Company No:7872469), whose registered office is at 55 King Street, Manchester, M2 4LQ. Law-Match is regulated by the Ministry of Justice, Claims Regulation Unit, 57 - 60 High Street, Burton Upon Trent, Staffordshire, DE14 1JS, regulation number - CRM29976